THE RELAYDESK TOOLKIT

One workspace.
More ways to help.

Remote viewing, Windows control and device tools built around the work of supporting people. Availability follows the plan, technician role and device capabilities.

01 · CONNECT

A real view of the problem.

See the remote screen, switch displays and adjust viewing quality from your browser. Keep the conversation beside the session.

  • Browser screen sharing with customer consent
  • Live viewing of enrolled Windows devices
  • Multiple displays and quality settings
  • Connection events and startup diagnostics
02 · RESOLVE

Help, hands on.

Control the mouse and keyboard on enrolled Windows devices when your account and the device policy allow it.

  • Mouse, keyboard and scrolling on Windows
  • Controller and view-only roles
  • Browser workspace and optional Windows viewer
  • Input timing and disconnect recovery
03 · ORGANIZE

Your fleet. One workspace.

Enroll devices, organize groups and check service, desktop and connection readiness before you connect.

  • Administrator-issued enrollment invitations
  • Device groups and scoped permissions
  • Service and desktop readiness checks
  • Pause, revoke and controlled update workflows
04 · PROTECT

Access with boundaries.

Use role permissions, customer consent and visible privacy controls. Pause or revoke device access when it is no longer needed.

  • Company workspace isolation
  • Role-based technician permissions
  • Privacy screen and local input protection where supported
  • Visible release and restore controls
05 · TRANSFER

Keep work moving.

Move files and share clipboard content with the right permissions. Keep device tools in the same support workspace.

  • Permission-gated file uploads and downloads
  • Clipboard updates with consent where required
  • Remote operations with recorded results
  • Device-dependent network and service tools
06 · REVIEW

Leave a useful trail.

Review audit history, connection events and operation results. Session recording is available when enabled by the plan and policy.

  • Count-based input audit and session events
  • Recording policy and plan controls
  • Connection troubleshooting history
  • Scheduled automation and Wake-on-LAN where configured
Two different support paths. Browser sessions provide customer-approved screen sharing and chat. Full remote input requires an enrolled Windows agent and permission to control the device.
LET’S GET YOU CONNECTED

Better support starts
with a conversation.

Tell us about your team, your devices and what needs to work better.