I have a support code.
Your technician’s six-digit code opens a browser support session. Choose the screen or window you want to share, and stop sharing whenever you need to.
Join my sessionSUPPORT & GETTING STARTED
A little help.
A clear next step.
Joining a session, enrolling a device or planning a rollout? Start with the route that matches what you need.
I’m setting up a device.
Use the installation code supplied by your administrator. Download and install only the approved package for your Windows device.
Open device enrollmentI’m a technician.
Sign in with your existing account to view your company workspace. Ask your administrator for account access or help with your assigned permissions.
Open the dashboardI need product help.
Tell us about your setup, the behavior you see and the steps you have tried. For connection issues, include the non-sensitive error and timing details.
Contact the teamCOMMON QUESTIONS
Clear before
we connect.
What to expect from RelayDesk’s support paths.
How do I join a support session?
Open Join support, enter the six-digit code from your technician and choose the screen or window to share. You can stop sharing at any time.
Does a browser session allow full remote control?
Browser support provides screen sharing and chat. Full mouse and keyboard control is available on enrolled Windows devices when the account permissions and device policy allow it.
How do unattended devices connect?
An administrator creates an enrollment invitation. Install the approved Windows agent with that invitation and authorize persistent access. The device then appears in its company workspace.
Can I buy a plan online?
Plans are activated and renewed manually by the RelayDesk team. Request pricing or a demo to agree your plan and renewal date. Online checkout and automatic billing are not currently available.
Will RelayDesk feel exactly like using my own computer?
Responsiveness depends on the network, the remote device and video quality. The viewer exposes input timing and connection diagnostics so you can assess performance on your actual devices.
Are all features included in every plan?
Available tools depend on the assigned plan, technician permissions, device policy and agent capabilities. Review your requirements with our team before activation.
LET’S GET YOU CONNECTED
Better support starts
with a conversation.
Tell us about your team, your devices and what needs to work better.