Windows devices
Windows 10 or 11, x64, for the native agent and Windows viewer. Enrollment requires an administrator-issued installation code.
Use the approved installer for your environment. Service setup may require Windows administrator approval.SYSTEM REQUIREMENTS
Check your setup.
Then get connected.
Choose the support path that fits your computer. Check the requirements on both the technician device and the remote device before enrollment.
Browser workspace
Use a current desktop browser for the technician dashboard. Customers joining a browser session need screen-sharing support.
Mobile browsers can open the dashboard; screen-sharing and control availability differ by platform.A working connection
Internet access is required on both ends. Firewalls must allow the HTTPS, WebSocket and WebRTC connections used by your deployment.
Responsive control depends on network latency, device performance and the selected viewing quality.| Support path | What you need | What it provides |
|---|---|---|
| Customer browser session | A screen-sharing capable desktop browser and a six-digit support code | Screen sharing and session chat |
| Enrolled Windows device | Windows 10/11 x64, approved installer, enrollment code and network access | Live viewing and permitted mouse/keyboard control |
| Technician browser workspace | A current browser and an authorized RelayDesk account | Device management, viewing and permission-gated tools |
| Optional Windows viewer | Windows x64 viewer and an authorized launch from the dashboard | A dedicated native session window |
Controlled rollout. Use the installer approved for your environment. Native Windows packages are being validated in controlled deployments; contact the team before wider distribution. ARM64 and other operating systems do not currently have the same native control support.
BEFORE A SESSION
A short readiness check.
Review the device and network before inviting your technician.
- Keep both computers online during the session
- Have the customer or device administrator approve the access
- Check that the remote desktop worker is running in a signed-in Windows session
- Ask your network administrator about firewall restrictions if the connection fails
- Use connection diagnostics to review performance on your devices
LET’S GET YOU CONNECTED
Better support starts
with a conversation.
Tell us about your team, your devices and what needs to work better.